Shipping Policy
At Moovio, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy for details on how your orders are processed and shipped.
1. Order Processing
Processing Time: All orders are processed within 24 hours after confirmation.
Order Confirmation: Customers are required to pick up the confirmation call to verify their order. If the call is not answered, the order status will remain in processing until confirmed.
2. Shipping Methods & Delivery Times
Free Shipping: We offer free shipping across India on all orders.
Delivery Times:
Prepaid Orders: Estimated delivery time is 3-4 business days from the date of shipment.
COD (Cash on Delivery) Orders: Estimated delivery time is 5-7 business days from the date of shipment.
3. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your package through our website or the carrier’s website. If you encounter any issues with tracking, please contact our customer support team for assistance.
4. Shipping Destinations
Domestic: We ship across India, covering all major cities and regions.
5. Shipping Delays
While we strive to meet our delivery timelines, delays can occasionally occur due to unforeseen circumstances like weather conditions or carrier issues. We will keep you informed of any significant delays.
6. Missing or Lost Packages
If your package is lost or not delivered within the expected timeframe, please contact us immediately. We will work with the carrier to locate your package or arrange a replacement if necessary.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address, failure to collect, or refusal of delivery, we will contact you to arrange re-shipment. Additional shipping fees may apply.
8. Contact Us
For any questions or concerns regarding our shipping policy, please reach out to our customer support team at:
Moovio Customer Support
Email: care@moovio.com
Phone: +91 81148 62369
Address: Unit 6, Bhubaneswar, Odisha
